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Confluence Health/Central Washington Hospital

Chelan County | 98807 | View Hospital »

Patient Satisfaction

Patient Satisfaction - Overall Satisfaction Rating ?
76%
Goal: 100 Avg: 71 Min: 0
Sample Size: 768/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Patients Recommend ?
81%
Goal: 100 Avg: 72 Min: 0
Sample Size: 818/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Nurse Communication ?
80%
Goal: 100 Avg: 78 Min: 0
Sample Size: 808/1010
from 10/1/2014 to 9/30/2015
more info >
Patient Satisfaction - Doctor Communication ?
82%
Goal: 100 Avg: 80 Min: 0
Sample Size: 828/1010
from 10/1/2014 to 9/30/2015
more info >
Patient Satisfaction - Staff Responsiveness ?
69%
Goal: 100 Avg: 65 Min: 0
Sample Size: 697/1010
from 10/1/2014 to 9/30/2015
more info >
Patient Satisfaction - Pain Control ?
70%
Goal: 100 Avg: 70 Min: 0
Sample Size: 707/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Staff Explained Medicine ?
66%
Goal: 100 Avg: 65 Min: 0
Sample Size: 667/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Room Cleanliness ?
75%
Goal: 100 Avg: 73 Min: 0
Sample Size: 758/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Quiet at Night ?
59%
Goal: 100 Avg: 56 Min: 0
Sample Size: 596/1010
from 10/1/2014 to 9/30/2015
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Patient Satisfaction - Provided Discharge Instructions ?
91%
Goal: 100 Avg: 88 Min: 0
Sample Size: 919/1010
from 10/1/2014 to 9/30/2015
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Patient Tip

More is not always better. Research shows that some tests and procedures may not be necessary. Learn more about Choosing Wisely.

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Did You Know?

HCAHPS (pronounced “h-caps”) is a standardized national survey of all hospital patients to measure patients’ perspective of hospital care. 

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