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Confluence Health/Central Washington Hospital

Chelan County | 98807 | View Hospital »

Patient Satisfaction

Patient Satisfaction - Overall Satisfaction Rating ?
77%
Goal: 100 Avg: 71 Min: 0
Sample Size: 601/781
from 07/01/17 to 06/30/18
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Patient Satisfaction - Patients Recommend ?
80%
Goal: 100 Avg: 72 Min: 0
Sample Size: 625/781
from 07/01/17 to 06/30/18
more info >
Patient Satisfaction - Nurse Communication ?
80%
Goal: 100 Avg: 78 Min: 0
Sample Size: 625/781
from 07/01/17 to 06/30/18
more info >
Patient Satisfaction - Doctor Communication ?
83%
Goal: 100 Avg: 80 Min: 0
Sample Size: 648/781
from 07/01/17 to 06/30/18
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Patient Satisfaction - Staff Responsiveness ?
69%
Goal: 100 Avg: 67 Min: 0
Sample Size: 539/781
from 07/01/17 to 06/30/18
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Patient Satisfaction - Staff Explained Medicine ?
69%
Goal: 100 Avg: 64 Min: 0
Sample Size: 539/781
from 07/01/17 to 06/30/18
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Patient Satisfaction - Room Cleanliness ?
80%
Goal: 100 Avg: 75 Min: 0
Sample Size: 625/781
from 07/01/17 to 06/30/18
more info >
Patient Satisfaction - Quiet at Night ?
58%
Goal: 100 Avg: 54 Min: 0
Sample Size: 453/781
from 07/01/17 to 06/30/18
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Patient Satisfaction - Provided Discharge Instructions ?
91%
Goal: 100 Avg: 89 Min: 0
Sample Size: 711/781
from 07/01/17 to 06/30/18
more info >
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Patient Tip

Having a family or friend be a designated care advocate can help you communicate better with your medical care team and can ensure you get better, faster.

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Did You Know?

HCAHPS (pronounced “h-caps”) is a standardized national survey of all hospital patients to measure patients’ perspective of hospital care. 

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