Washington Hospital Quality
A service of the Washington State Hospital Association

Confluence Health/Wenatchee Valley Hospital & Clinics

Chelan County | 98801 | View Hospital »

Patient Satisfaction

Patient Satisfaction - Overall Satisfaction Rating ?
76%
Goal: 100 Avg: 72 Min: 0
Sample Size: 43/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Patients Recommend ?
76%
Goal: 100 Avg: 72 Min: 0
Sample Size: 43/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Nurse Communication ?
74%
Goal: 100 Avg: 79 Min: 0
Sample Size: 41/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Doctor Communication ?
84%
Goal: 100 Avg: 81 Min: 0
Sample Size: 47/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Responsiveness ?
71%
Goal: 100 Avg: 67 Min: 0
Sample Size: 40/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Explained Medicine ?
65%
Goal: 100 Avg: 65 Min: 0
Sample Size: 36/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Room Cleanliness ?
75%
Goal: 100 Avg: 74 Min: 0
Sample Size: 42/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Quiet at Night ?
61%
Goal: 100 Avg: 54 Min: 0
Sample Size: 34/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Provided Discharge Instructions ?
90%
Goal: 100 Avg: 88 Min: 0
Sample Size: 50/56
from 01/01/17 to 12/31/17
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
more info >