Washington Hospital Quality
A service of the Washington State Hospital Association

Confluence Health/Wenatchee Valley Hospital & Clinics

Chelan County | 98801 | View Hospital »

Patient Satisfaction

Patient Satisfaction - Overall Satisfaction Rating ?
75%
Goal: 100 Avg: 72 Min: 0
Sample Size: 68/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Patients Recommend ?
75%
Goal: 100 Avg: 72 Min: 0
Sample Size: 68/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Nurse Communication ?
75%
Goal: 100 Avg: 78 Min: 0
Sample Size: 68/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Doctor Communication ?
82%
Goal: 100 Avg: 80 Min: 0
Sample Size: 74/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Responsiveness ?
65%
Goal: 100 Avg: 67 Min: 0
Sample Size: 59/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Staff Explained Medicine ?
70%
Goal: 100 Avg: 65 Min: 0
Sample Size: 63/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Room Cleanliness ?
76%
Goal: 100 Avg: 74 Min: 0
Sample Size: 68/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Quiet at Night ?
57%
Goal: 100 Avg: 54 Min: 0
Sample Size: 51/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
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Patient Satisfaction - Provided Discharge Instructions ?
93%
Goal: 100 Avg: 88 Min: 0
Sample Size: 84/90
from 04/01/17 to 03/31/18
Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.
more info >