The survey asks patients if they would recommend the hospital to their friends and family on a scale of "definitely yes," "probably yes," or "definitely no." The percentages show here are the percent of patient who reported that they would "definitely" recommend the hospital. Higher is better.
If a person is willing to recommend a hospital after their stay, it means they are pleased with their experience. Studies show that hospitals with high rates of patient satisfaction are also safer.
Would patients recommend the hospital to friends and family? http://www.medicare.gov/hospitalcompare/Data/Overview.html